• Sessions are by appointment only. Clients can book appointments by phone, email, or through the online booking system.

• Appointment is only confirmed upon payment of deposit

  (SGD 500 or IDR 500,000 for Indonesians for Deep State Therapy

• Please arrive on time for your appointment to ensure you receive the full session time. Late arrivals may result in a shortened session to accommodate other clients.

• A minimum of 24 hours notice is required for rescheduling or canceling appointments.

• Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment will result in the forfeit of deposit.

• In case of emergencies or sudden illness, please notify us as soon as possible to discuss options.

If you do not show up for your scheduled appointment without prior notice, you will not be entitled to a refund.

• Payment is due at the time of service. We accept bank transfer, PayNow.

• Payment plans or sliding scale fees may be available upon discussion and agreement between the client and therapist.

Your privacy and confidentiality are of utmost importance. All information discussed during sessions will be kept strictly confidential, except where required by law or with your written consent.

We maintain a professional and respectful environment for all clients. Any inappropriate behavior or misconduct will not be tolerated and may result in termination of services.

Before starting sessions, clients will be provided with a client intake form outlining the purpose, process, and potential benefits and risks of therapy. Clients are encouraged to ask questions and seek clarification as needed.

For clients under the age of 18, a parent or legal guardian must provide written consent and accompany the minor during sessions, unless otherwise agreed upon with the therapist.

This booking policy may be updated or modified as needed. Clients will be informed of any changes in advance.